Uber double charge on visa

I have been using Uber for about 2 years and only recently did I notice that more often than not, they do not refund the initial reserved amount for a trip if the trip charges more than the quoted value.

They reserve an amount on your card for each trip- I’m assuming to combat any loses. Then at the end of the trip, you get yet ANOTHER debit from your account- mostly a couple rands more than the reserved value.

1. The quoted amount is NEVER what you get charged at the end, no matter which short route you take. The GPS route is almost always the longest route, maximizing the bill,

2. They sometimes reverse the reserved amount in 72 hours but this doesn’t always happen. I only recently discovered this and am sure I have been duped many times before. Some of the reserved monies stay “pending” in your statement but they often just bank it- making us pay DOUBLE for a trip.

When I complain, it gives me an automated reply telling me about the bank verifying my bank account and ensuring funds are available. No accountability whatsoever for conning me out of money.

I’m very disappointed in Uber for taking advantage of me and many others by ******** us out of money. They keep double charging us- leaving client end up with the shorter end of the stick.