UBER - DOUBLE BOOKING

Yesterday, Monday 2 December 2019, I requested a ride from Port Elizabeth airport to our home in Greenacres. The app said the driver would be at the airport in 12 minutes. Around 12 minutes, my app displayed "pick up another passenger" and changed the time of arrival to 36 minutes!! However, as the Uber driver was picking up this "other passenger" at the airport, he saw us and explained that he now has to take this "other passenger"!! We were not happy but agreed with the driver that we would share the ride with the "other passenger" so that we could get home and not have to wait. The Uber driver was most upset and said this had never happened to him during all his time as an Uber driver. He kept on apologising even though the fault was clearly not his but Uber's fault. I am very wary to use Uber again and will inform my family and friends of this incident. Not that I expect Uber to even bat an eyelid about my complaint.