UBER DOESNT CARE ABOUT DRIVER QUERIES

Uber doesnt care about drivers they are quick to take the passengers that lie and rate the drivers bad but as soon as you as a driver-partner need help they will take 10 days to respond with a comment that doesnt even resolve your query, my driver account was working fine this morning after my second trip my account got locked and said my documents have expired but they are all current, I went on the Uber app and tried to update them but the app keeps saying I need to upload them, I went to thr Uber Green Light Hub in Sandton Strathoven offices, I showed my Diamond driver status since it has priority access, the security guard told me " your status means nothing" only appointments I yold him the app never has appointment dates it forever says no appointments, like why is Uber treating its drivers like this, all I want is for you guys to fix your mess up on your system and let me continue to work, I contacted support they keep closing my query saying it is being investigated how long will it take where is the " PRIORITY" you guys claim on the DIAMOND DRIVER BENEFITS PAGE OF YOUR APP, can someone just sort out this mess I habe uploafed the documents multiple times to no success please just sort this out and start treating your drivers with care and respect.