Uber does unauthorised transactions without my consent

Dear Uber Support, I am formally lodging an urgent complaint regarding repeated and unauthorised attempts by Uber to deduct money from my bank accounts. For approximately the past week, I have received repeated attempts by Uber to take money from my Capitec bank account. I did not authorise these transactions and I am not aware of any outstanding amount that would give Uber permission to repeatedly attempt to debit my account. The situation became even more serious on 30 September 2026, when a transaction described on my Absa account as "***" was successfully processed and money was taken from my account. I did not authorise this transaction. I am extremely concerned about how Uber is able to repeatedly attempt to obtain money from my bank accounts. I want Uber to explain exactly what payment method, card, mandate, authorisation, account activity, trip, subscription, or outstanding balance these transactions are connected to. I have not given permission for Uber to take money from my bank account without my approval. If Uber claims that I authorised this transaction, I require Uber to provide evidence showing when, where, and how that authorisation was provided. I am also concerned because there have been attempts involving more than one of my bank accounts. I therefore require Uber to investigate whether my Uber account or payment information has been compromised or whether an unauthorised person has gained access to my account. I demand the following: A complete explanation of the "***" transaction. The exact reason why Uber attempted to deduct money from my Capitec account repeatedly over the past week. The dates and amounts of all successful and unsuccessful payment attempts associated with my Uber account. Identification of the payment method or payment authorisation used for these transactions. Confirmation of whether any debit order, recurring payment, saved card, subscription, outstanding balance, or other payment instruction is associated with my account. Confirmation of whether my Uber account has been accessed or used by another person. Immediate cancellation of any payment instruction that I have not personally authorised. A full refund of the money taken from my Absa account without my authorisation. Written confirmation that Uber will not make any further unauthorised attempts to deduct money from my bank accounts. A written explanation of how Uber obtained or retained the payment information that allowed these transactions to be attempted. Please do not simply respond by stating that the transaction was "authorised" or related to my Uber account. If Uber considers the transaction authorised, I require evidence of the specific authorisation and the transaction details supporting that conclusion. I am keeping records and screenshots of the attempted and successful deductions and will provide them as evidence if required. I have also reported/disputed the matter with my bank. This is a serious financial and security concern. I expect Uber to investigate this matter urgently and provide a clear explanation and resolution rather than directing me to make another payment. I did not authorise the disputed transaction, and I am formally requesting that the money taken from my account be refunded. Please provide me with a complaint/reference number and a written response confirming the outcome of your investigation.