UBER DOES NOT SUPPORT THE PAYING CUSTOMER

Phone fell out of my jacket, phoned driver 2min later. Had to pay a R1000 bribe to get my phone back. No emergency customer service to help!!!!! R2640 out of my account on Sunday trying to get from OR Tambo to Pretoria. Booked trip and paid with no receipt or conformation or driver to pick me up. Uber cannot help me because the “trips” are not on my app history- my recent activity. Sent mails and tried everything. No UBER customer service. They stole my money.