UBER DOES NOT REFUND A CANCELLED TRIP AND STILL TAKES OFF CANCELLATION FEES

What a nightmare to deal with. I called an Uber on my app and unfortunately I did not realise that my debit card is on the app as I used them overseas . They immediately took of R328 the driver then came and said that he wanted cash so he said he will cancel it and it will reservse . so I cancelled it and they immediatley took R36 out of my account. and it di not reservse they guy said by the time we get to umhlanga it would reserve he said he did not have enough money for petrol and I gave him R200 as basically I believed it will reverse On the app there is NOWHERE where you can address this on there help questions and also nowhere you can contact them The phone no is no longer in existence and its just a dead end you cant even email them This is shocking.