Uber does not know Customer care even for its employees

I have lost a driving opportunity because my profile has not been activated as all requirements were met and correct documents uploaded but nothing. What's worse is there is barely any communication between customer service consultants and drivers as i have sent numerous messages via the help portal but to no avail. I have gone through so much trouble to register and find a vehicle to drive but now I cannot start making trips because of my dormant profile even when all requested information and documentation has been given