1 reviews | Active since May 2013
Uber do better: Double charges for 2 x one trips
I received numerous notifications from my bank account of Uber trip deductions. I was double charged for one trip on 23 May 2025. I reviewed my trip and logged a complaint. I received the standard response of how my extra charges does not warrant an adjustment or refund. The next day, 25 May 2025, i booked another trip. The same thing happened of me being overcharged. I received four different invoices of my trip and these correspond with their deductions from my bank account. Again, a reviewed the trip and logged a dispute of overcharge / different amount showing on my invoices from actual booking trip. I took screenshots of the amount charged for my trips. Again, received a pathetic response from Uber support that states their system does not show inconsistencies. I have been using Uber for 6 years, never experienced this, I've been using the same bank details for 6 years on the app and yet they want to respond with bull of having a hold on my account to validate payment. They can't even explain why I'm receiving 4 invoices with different amounts for one trip I booked today, 24 May 2025. This is becoming a trend of overcharging and payment complaints from Uber customers. They refuse to refund me, yet support requests bank card details when logging a dispute. They just lost a loyal customer because of their ******** deductions! I am beyond disgusted at their poor level of customer service!
