Uber disgusting customer service

Uber Customer Care / Financial is computer operated, definitely no service in this department. Done 2 trips recently - holding fee deducted from my bank account, however no car arrived. Their response - we have to verify payment options - so they take the only funds u have, leave me stranded & I have to wait 2 hours before they returned my funds. 3nd trip - they withhold the holding fee, while the trip is already charged to my bank account & don't release the holding funds for my bank to clear, 15 days after trip is charged. I guess they think us South Africans are abusable & gullible. The worst interaction I've ever experienced with a service provider