UBER DISASTER

On Friday the 7th June with a Sick wife in the bed I needed to go on a business trip and needed to be dropped at the airport /Train station. I woke up early at 04h30 and booked an Uber. A driver was assigned to me Maanda who holds 4.6 stars and has worked for Uber for 1.5 years. He called to say he was on his way and I said I needed to send him a code to get in the security gate. When he missed the pick up time I called him and He stated he was waiting at the gate. I told him I had send the code. This is when he told me to come down to the gate. ( over a 1 km walk with two suitcases and a backpack) I told him NO. The pick up location specified was my home address and it was on the app. He must come up. Within 30 seconds of the call finished I got a message saying my driver had cancelled my trip. !!!!!!!!!!!!!! GREAT SERVICE. No time to waste and no time for another driver I had to get my sick wife out of bed to drive me. Thanks Uber and Maanda for pathetic service. The best of all is you cannot rate him as according to UBER the trip never happened. This is a major loop hole in the system. The drivers know it and can just cancel the call prior to picking you up if they feel you are not being fair etc and you have no recourse. NEVER EVER RELY ON UBER!!! THEY WILL DROP YOU. Very proud of you Maanda you make me a proud South African.