Uber Disappointment

The call centre of Uber is most definitely frustrating especially when you are the victim of *****. There are assumptions made in terms of technology and as a victim you are expected to do almost all of the admin in order to get a refund, maybe I don't have access to a camera on my cellphone, and I can only email you. I don't want to interact via the application only, as my bank will probably need to see an email trail in terms of the escalation....Common Uber, make an effort to cater for people who don't have time instead of frustrating them !