Uber Delaying help for finding Lost Item!

Very upset with ubers service, how can you have a huge transportation company with such poor systems, what do you mean I cannot call the uber driver if I lost my item in the car, what do you mean you employ drivers without identification, their numbers are not there, their full name and surname arent there and also the WORST !!!! Issue is that have to wait for 24 hours while you contact the driver, couldn’t you have left their number so that I can call the driver, its not like I mind paying for the costs of getting the lost item back, I just need it back, its important and Uber just made it 100***x worse to get it back