Uber Daylight *******

Uber has continuously been trying to rob people of their money. I am fed up with the prices increasing due to the driver choosing longer routes. Today I requested an Uber for my mother inlaw from Wesbank to Kraaifontein. When the ride was finished, I noticed the price went from R86 to R135. When my mother inlaw returned, she said the driver drove in the opposite direction where he only "realised" he is driving in the wrong direction. I have been chatting with the support "bot" team, and they keeping telling me I am not eligible for a refund. Even after explaining and asking them to check the drivers route, they refuse and this is not the first time being charged so much after a trip. I literally have evidence to prove all of this but they refuse to hear me out.