Uber Customer Support is the Worst!

I have been trying to set up an Uber account for my business travel. When I try adding my business credit card details the app keeps on saying there is an error.

I have phoned my bank and they say that they can see the transactions but they keep getting blocked by Uber.

This morning I tried calling Uber but they are saying that my phone number is not a valid South African phone number. This is very strange as I have a valid +27 Vodacom mobile number?

Eventually I found out how to send Uber a message on their website and asked them if they could assist with why my credit card details were not be accepted. I then got a message saying my account was being suspended for potential ********** activities. This is very strange, as I can’t even link a card to my account, so there is no activity at all?

When I responded asking for some clarity as to what the potential ********** activities were or if someone could call me to resolve the problem, I was sent the exact same message, saying that there is suspected ***** on my account.

This is extremely frustrating as I don’t know how to proceed. I can’t call the helpline as they don’t recognise my number as a South African mobile number. Whenever I try and message the support I get a generic message saying my account is suspended because of suspected *****.

Quite frankly the support from Uber is woeful!