Uber ********

On the 5th of January 2021 I had requested for a ride in Durban on my Uber App and the driver whom had accepted the ride was Sanele, the driver was driving a Silver Toyota Etios which has a registration plate number NPS 75886 I mistakenly forgot my phones and I tried calling them multiple times but he didn't pick them up he also ended up switching off one device. On the 6th of January I did a sim swap and the driver canceled it on my phone so I had to wait for 24 hrs because I couldn't access my Uber App I even went with the police to the location where the device last picked and it turned out to be his residence he wasn't there. On the 7th of January I was able to log on to the Uber App and I was told that the driver was going to get back to me they had forwarded him my details. I waited but he didn't make any communication, I went to his place of residence twice during the second time I found him there and I retrieved my devices and he was very cynical but I was being accompanied by police officers. One of my devices had been flushed meaning all information was erased. Uber refused to give me the drivers personal number, and he denied that they had sent him any information their help service is really poor because their policies are protecting these *********. This guy nearly got away with it if it had been to the network systems people please be aware.