Uber Courier Failed to Deliver My Package & Uber Support is Useless

I recently booked an Uber courier (bike) service to deliver an important package. The package was safely sealed in a bag to ensure everything remained together and protected the privacy of its contents. However, the courier never completed the delivery and never returned my items.

I have made multiple attempts to resolve this with Uber through their in-app help, online support, and even direct messages to their social media team. Instead of actually assisting me, I’ve been met with useless automated responses and deflections. One message even told me to contact the police and have them go through Uber’s law enforcement portal—why should I be the one chasing my ****** package when Uber has the driver’s details?

I have also contacted Uber's head office, demanding a full investigation and disclosure of the courier’s details, including their full name, driver ID, and contact information. As a paying customer, I should not be left in the dark while my belongings vanish.

Uber’s complete lack of accountability is unacceptable. I entrusted them with my package, and they have failed to ensure safe delivery. If this is how they handle lost or ****** packages, then their courier service is completely unreliable.