Uber Courier and Support is useless!

I used the courier service for the first time to collect a part and drop it at my location, simple straightforward....I've used Uber rides and Uber eats so many times, yet the courier got lost, and contacted me, gave him the address and stated he must use Google Maps....4 days later, no parts delivered. Stuck with chatting to support agents, who 4 days later cannot reach their driver. That's it, "we are doing our best", no they are not, your best is to find some form of area manager or someone to locate the driver or wait...use technology to locate his position via the app and request him to make contact with the client... I will not be recommending this service to anyone. The supoort, with no SLA, no incident number is really poor, the team may sound friendly, but that's about it. Well done for wasting my time and no real urgency or anything. No accountability or way of requesting real assistance.