Uber Connect driver stole my package

I requested a Uber connect on Wednesday its Friday today. Driver collected the package but never delivered it.. He ended the trip a few roads away from the destination. I tried calling him and his phone was switched off. I tried calling Uber and after waiting and waiting on the line I'm told that they don't deal with these issues at the contact Centre I should log tickets via the app.. I have done so numerous times and they keep closing the requests saying that they are glad I received my package which is not the case. Nobody is coming back to me with any solutions. They just keep closing the request and my package is gone and on top of that I was still charged for the service which I did not receive. CAN YOU PLEASE HELP, THIS IS NOT ACCEPTABLE AND AS SUCH A HUGE COMPANY THEY SHOULD HAVE BETTER A CUTOMER SERVICE PROCESS IN PLACE BECAUSE NOT ONLY AM I WASTING MY TIME FOLLOWING UP ON THIS, ITS COSTING ME AND THEY ALREADY ****** ME OF A PACKAGE AND A DELIVERY FEE..