Uber complaint

I recently booked an Uber as I had a hospital appointment. Driver confirmed. Booked via bank account.Waited. Checked after 10minutes as driver was less than 10 minutes away. Driver said he was waiting at pick up point. I said no as I was outside my house. Resent my address. Few minutes later received a message stating ride cancelled and R25 was deducted for cancellation fees. Ride was R45. Checked the app and found that it stated the ride was cancelled by me. I lodged a complaint and Uber said they would refund in 3 to 10 days. My point. How many clients did this happen to where there was no complaint. Thousands being deducted from accounts due to cancellations done by the drivers? You do the math. I will never use Uber again and will inform all my family, friends etc of my experience. I ended up having to book another ride with Bolt.