Uber charges cancellation fees when their car was in an accident and can’t complete ride

I was involved in an accident while sitting at the back of an Uber ride, on 23 December 2023, both me and my friend suffered pain in back and neck, during the impact, with one phone getting damaged. I called support while still in the car, spent over 30 minutes with driver all over the place, and not cancelling the ride during the commotion. I had to cancel it from my end as the 2 drivers had to head to police station and couldn’t complete ride. Then order another ride, which I had to pay for, and guess what, Uber refuses to refund me the money for the cancelation fee charged for the accident car. Nor do anything with damages I suffered, both physically and material due to the accident. Thud is utter ******* to be put through the hoops like this, it’s the 28th December 2023 and they still refuse to refund me.