TH
Timothy H

1 reviews | Active since Apr 2016

18 Apr 2016, 11:57

Uber charged me when I didn't use their service

I was at the rugby at Ellis Park on Saturday, I've never used Uber before but I thought I'd give it a try.<br> First of all none of the drivers could figure out where I was, they wanted me to walk up to the main road to find them! The app clearly shows them where I am.<br> Any way after about 40 min of waiting my friend and I got fed up and got a lift with another taxi service.<br> My phone died on the way home and when I got home I saw the trip that I requested was active, I cancelled the trip as quickly as I could and thought nothing of it.<br> When I woke up, to my surprise, Uber had charged me R485.98!!!!! <br> I expect to be contacted and for this to be resolved today.<br> <br> This is *******!<br> <br>

0
Replies (1)
Uber
Uber's reply18 Apr 2016, 16:45
Official
Hello TimothyH1,

Hi Timothy

Thank you for reaching out to us.

I can see that you have written into support and our team is currently looking into the issue for you.

If there is anything else please may you email *** and we will be happy to assist

Best,
Uber Joburg