Uber charged me R500 cleaning fee without proof and refuses to resolve

Title: Uber charged me R500 cleaning fee without proof and refuses to resolve

I am extremely disappointed with how Uber has handled my case. On 1 April 2026, I took a trip and paid the agreed fare. The driver did not report any issue during or after the trip. Two days later, I was suddenly charged a R500 cleaning fee, which I only discovered when I tried to request another ride. I dispute this charge for the following reasons: I was seated in the front passenger seat, but the photos provided show the back seat I was not carrying any food or drinks and did not cause any mess The images provided do not show any significant damage, only minor marks consistent with normal use No timestamp or proof was provided linking the alleged mess to my trip Despite multiple attempts to resolve this with Uber, I have only received generic responses. They have now stated that they will not respond further, without properly addressing my concerns. This is unfair and unacceptable. I am requesting: Immediate removal of the R500 cleaning fee Restoration of my account access A proper review of this case I expect Uber to resolve this matter urgently.