Uber charged me for two rides that THEY cancelled and I can't get my money back!

I tried to book a ride on January 08 January. It was cancelled by Uber, but the money was deducted from my account. This happened twice in quick succession. I have contacted Uber and I just keep getting the same response from Usman Ahmed: " As mentioned earlier, we're aware of this issue and our specialized team is working to fix it. As soon as we have an update, we'll reach back out. We appreciate your patience while we get you the right answer".

Requests for a contact number have ben ignored. Uber owes me R122 and it has been made abundantly clear by the lack of resolution that this is very low on their list of priorities. I am very angry and disappointed!