Uber Charged Me for a Trip Cancelled Due to Driver’s ******* Documentation

I am extremely disappointed with Uber’s handling of a situation that was completely out of my control.

I requested a trip from Golden Walk Germiston to UNISA Radio (Sunnyside Campus), which was paid via my card. During the trip, we were stopped by the police, and the driver was unable to provide the necessary legal documentation.

The police instructed me to cancel the trip and request a new ride, as they impounded the car, which I did in order to continue my journey.

Despite this, Uber has:

Failed to refund me for the initial trip Charged me an additional R70 cancellation fee

This is completely unacceptable. As a passenger, I should not be penalised for a driver’s failure to comply with the law. Uber’s responsibility is to ensure that drivers on their platform meet all legal requirements before transporting passengers.

It is unfair and ********* to transfer the cost of this failure onto the customer.

I am requesting:

A full refund for the cancelled trip Removal of the R70 charge

This situation raises serious concerns about accountability and customer protection on the platform. I hope Uber resolves this matter urgently.