Uber Charged Me for a Ride That Never Happened & Won’t Refund My Money

On 6 December, I requested an Uber ride from Beville to Bella. The driver accepted the trip and Uber immediately deducted R49 as a pre-authorization amount, plus an additional R26 that was showing as an outstanding balance, even though that R26 was from a previous trip where the driver took a longer route. But that’s another issue.

So in total, R76 was taken from my account. I waited for 10 minutes, only for the driver to cancel the trip on his side because the GPS was taking him to the wrong address and he refused to come to where I actually was. This is already an inconvenience caused by Uber’s inaccurate GPS. After the cancellation, Uber still charged me an additional R12 cancellation fee. I disputed this, and they refunded only the R12 as credit, but they did NOT refund my R49 pre-authorization amount that they took before the trip even started. Right now, I am still out of R49 for a ride that never happened. I’ve contacted support, but they keep ignoring the actual issue.

I want Uber to refund my R49 immediately and fix their GPS issues because customers should not be penalized for problems caused by their system.