uber billing

<p>This complaint was forwarded to Sanlam as Sanlam Reality members are motivated to use Uber due to the discount they get.</p> <p>Uber sent me an interesting route/roadmap which their driver followed. </p> <p> </p> <p>Pick up point: Cape Town International to Nelson Wine estate (Paarl) </p> <p>Date: 21 Nov</p> <p>Time 9h00 – 10h15</p> <p>88.53 km duration 1 hour 14 min 45</p> <p>This trip went through road works with stop/go signs which took up time.</p> <p>During the trip I asked the driver why the distance become longer and longer as indicated on my cell phone's google maps and not shorter.</p> <p>I asked him if he knew the way</p> <p>His answer was that google maps are not always correct.</p> <p> </p> <p>When I took the same trip again back from the wine estate to Cape Town international it took 45 minutes, a total different road with no road works</p> <p>I also forfeited my discount as it was not indicated by the driver that the pickup point was the airport.</p> <p> </p> <p>I suggest this is communicated to Uber as Sanlam members should be protected against Uber drivers *****ulant actions.</p> <p> </p> <p> annemie</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Annemie</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>