Uber Bad Experience

<p>On Monday, 30th May, I used Uber from Fourways to the Sandton Gautrain Station. I was transported by a driver named Evance. With a long journey ahead of me later on, I requested to use his cable to charge my phone. The driver obliged and we reached our destination in time. Unfortunately, I forgot that I was charging my phone in the cab and got out of the car once we arrived at my destination. A few minutes later I realised that I had left my phone in the cab. With the help of my sister, who reported the incident on Twitter and was advised to log a call/note via the Uber app via my account. Monday night and most of Tuesday I would log into my Uber account and report the lost item to which Uber would connect me with the driver’s number. The number would ring and get to voicemail but I couldn’t leave a voicemail. After many attempts to reach Evance, he finally responded to my texts. I enquired about my phone and reminded him that the cable was not even long enough to reach the back seat. It literally was in the vicinity of the front seat. He only responded by accusing me of saying that he took my phone. He has ignored my calls and texts.</p> <p>Uber hasn’t been much of any assistance as they also haven’t responded to my emails. It honestly sucks that they do not have any contact details. The only correspondence we have with the support personnel is through emails which end up unanswered. I am very disappointed with Uber. I honestly don't know how the Uber drivers are chosen however I would assume that there is an honest policy which they would adhere to where they would return/report any lost items to Uber. It is the Uber name that is in jeopardy here, after all! I have been using Uber for a long time. I've heard many success stories from a friend who was fortunate enough to get their lost items back. Unfortunately for me, I am forced to worry about the trustworthiness of the drivers.</p> <p> </p> <p> </p>