Uber Bad customer support service and **** drivers

Uber really needs to get a contact number to phone them. I have logged a complaint almost 2 days ago on my app and nobody has answered me. They have horrible customer service because they don't prioritize their clients and address their needs and complaints. Their drivers are ********* and dishonest. That's the reason I contacted them. My husband took a trip and paid the driver cash. The ride costed R151 and my husband paid him R155 with a R100 note, a R50 note and a R5 coin. 5min later, the driver reports an underpayment on the app and is demanding an outstanding R101. My husband paid the driver the full amount. In fact the driver was supposed to give my husband a R4 change

Why the driver demanded an extra R101 on my app and where it comes from, I have no idea. I don't know what the story is and that's what I'm trying to find out from Uber but they are taking their own sweet time to answer their complaints on the app!

Maybe we should start taking pictures of the drivers and recording how we hand the cash over to them. To avoid things like this because now the driver says we did not pay him in full which is a lie

I don't know what Uber has in place to protect their clients from situations like this but I think it's absolutely ridiculous. Uber is No better than BOLT

Whoever is reading this review and is making use of Uber services, I'm going to share the Driver's name, vehicle and registration details to make sure you DO NOT GET INTO HIS CAR. He is a *****

Suzuki S Presso License plate CAA509469 And his name is ALISTAIR

Take a screenshot and keep it. Guys please we must be careful and protect ourselves from situations like this. I don't know what **** this guy is busy with and if he's done it to other people before, but it's ridiculous

And Uber us not helping much. AT ALL. I'm still waiting for a reply!