Uber bad customer service

I have been struggling since last week to resolve an issue with my Uber Wallet. Payments were processed successfully from my side, I even contacted rhe vendor and uploaded proof of payments yet Uber support continues to direct me to Flutterwave, even after I advised that I have communicated with them and I attached proof that these payments were processed to uber. I have contacted both parties, but all I receive from Uber (via the app and Twitter) are automated responses with no meaningful feedback. This has caused a serious inconvenience. As customers, we use the Uber platform trusting that payments are handled transparently and securely. I want my money back seriously.