Uber Baaaaaad Service

<p>I had a very bad bad baaaaad experience with Uber and the driver on the 17/12/2016. The driver i have a problem with is Steven,Car reg DW 45 TX GP and car model is Hyunai Accent. What happed is that, i requested an Uber from Rhodesfield gautrain station to home(in kempton park CBD),so after requesting i got this driver called Steven. He was at OR Tambo at the time of the request,and he accepted. On my Uber map it kept showing that he will be there to fetch me in 7-8mins...His car never moved and the map kept going back and forth between 7-8mins arrival time. This guy never came,i called him and he dropped the phone on me,i called back and it went to voicemail. I didn't want to cancel my trip as i was going to be charged R25 for cancelling the trip,so what i did is i waited. 30mins later he was still at OR Tambo and never took my calls. eventually i cancelled my trip to request another Uber. now i want the R25 cancellation fee to be credited on my accoubnt, as i cannot be held liable to pay for someone else's unprofessionalism. at a later stage i found out that,the drivers queue up at OR Tambo because they get more money there than what they would make from taking us from the station to home(kempton park CBD). so these drivers choose where there is more money but they accept requests that will bring in less money,so the waiting causes us to cancel and we get charged the cancellation fee. that is not air. that Steven guy is very rude and very unprofessional. Uber has to sort this one out because i cannot be charged R25 on my next trip, for a trip that i never took,the driver never arrived,never answered my calls. this is pathetic!</p>