Uber

I had an extremely disappointing and unacceptable experience with this company. On 30 November 2025 at 21:21, I requested an UberXL in Salt River. The driver, Isheunoziva, driving a white Renault with the registration CAA 428 023, was exceptionally rude towards us—even after we politely asked if he could play music in the car.

Despite being charged R413.00, the driver cancelled the trip, and I was never reimbursed. To make matters worse, my account was disabled shortly after. I am extremely frustrated with how this situation was handled, especially considering that I reached out to the support team and received no meaningful assistance.

This level of customer service is completely unacceptable and shows a clear lack of competence in addressing customer concerns.