Uber are just unhelpful

An Uber driver incurred a speeding fine in the residential estate I live in on the way to collect a guest from my house after a party. You can only interact with Uber on the app.. no personal contact..they will not entertain my query as it must eminate from my friend who booked it. I have a copy of the fine with all the details but they are still not interested. I don’t want to get my friend involved as he will be embarrassed and feel obligated to pay the R1000 fine which he had no control over. Best way to vote is with one’s feet. Uber will never see me again and I am making every effort to ensure they are not allowed into this estate again. I have the support of a large section of the residents so hopefully we will get it right