UBER *****

I am extremely disappointed with the recent experience I had with Uber. I requested a ride with two stops, and the estimated fare was R28. However, I later noticed that I was charged R171 for the same trip, with an unauthorized stop added that I did not request. Fortunately, I had already moved my money to another account, otherwise this amount would have been debited without my consent. I find this completely unacceptable and unfair, especially since your communication and support systems make it very difficult for customers to get proper assistance in such cases. As a result, there is now an outstanding balance on my account that I do not owe, and I will not be making any payment for this incorrect charge.