Uber

Has anyone experienced booking an Uber, paying, and not getting the trip. It happened to my daughter in June this year. On the night of the 3 June she booked for early the next morning. Payment kept coming up with error code, each time it cost her bank charges. R400 was paid to Uber and still no trip. She contacted Uber but was ignored. She went to her bank for assistance but was told they can't help, and she needs to contact Uber which she didn't do again as she fell ill and was hospitalized.

I had a similar experience, but my money was refunded, however, the Uber driver turned up 15 mins late, came speeding on the wrong side of the road. We jumped out of the way to avoid being run over, but unfortunately, my mum tripped and fell onto the tarmac, breaking her hip and landing up in hospital. We were only refunded half of our plane fair as a result, and my mum suffered damages and is still not able to walk.

Uber driver still said that he was only 3 mins late which was not true.