Trip cancelled but complete fee debited from my account

<p>I used uber for quite some time now but I very upset about 2 things that happened to me.</p> <p> </p> <p>1 - Requested to be picked up by an uber, the money gets deducted from my account, the driver accepts, drives past the pick up point and doesn't cancel. I call the driver, asked that he cancel on his if he is not going to pick me up, says okau but DOESN'T. He drives for more than 5kms, due it being late, I cancel the trip on my side. Note the entire amount was deducted from my account. I proceed in getting another uber, the same amount gets deducted AGAIN. I get home and request a refund for the cancellation as the driver was at fault. Under credits me with R25 toward a future trip but DOESN'T reverse the initial care.</p> <p> </p> <p>This is wrong and I would like to be refunded. There is no help line to call to get this money refunded or to report the driver. </p>