Traumatic experience with Uber driver, left on side of the road without being refunded

Ordered an uber to take my child to aftercare, the lady (Victoria De Albuquerque) who accepted my trip hesitated to come collect me at my pick up spot (this was not the first time she’s done this) she insisted I walk to her about 1km away from my pick up location. After refusing to do I cancelled the trip and rebooked of which she accepted my trip again. On the second attempt she then came closer to where I was but I still had to walk a small distance to get to her. When I arrived in the car I greeted her and asked her “mam, can I ask you why you don’t like to collect your customers at their pick up location and insist on them walking to where you are which is more or less a kilometer away” she then started being rude with me and said things like I woke up from the wrong side of the bed and started raising her voice to me in front of my 2 year old who started to become scared and afraid. Victoria then stopped half way through our trip and asked me to get out the car and she would no longer be taking me to my drop off location and refunded to refund me. After a couple of minutes of being stopped along the road we left the car and had to walk back home. I was not refunded and the trip was scary for both my 2 year and myself. I never had a confrontation with any of the other uber drivers before and just to had every Uber driver besides Victoria gladly collects us from our pick up spot without any issues. Victoria must not work in an area if she wants her customers to walk to where she is parked