Title: Uber Driver South Africa Acknowledged Having My Phone but Never Returned It – Uber Failed to Act

On 3 January 2026, I took an Uber trip from Benoni to my residence and accidentally left my mobile phone in the vehicle.

After the trip, my brother-in-law called my phone and the Uber, driver,answered. He confirmed he had the phone and said he would return it. My mother also called, and once again the driver answered and confirmed the same.

Despite this, the phone was never returned.

Uber’s response to my report (attached) was simply that the driver checked the vehicle and could not find the phone. This response is completely unacceptable and directly contradicts the fact that the driver answered multiple calls on the phone after the trip.

Uber has shown no accountability, no proper investigation, and no real support in resolving this issue. The matter has been handled extremely poorly.

As a result of this experience, I will no longer be using Uber and will be sharing this experience with others. I am also opening a police case against the driver and will pursue legal options if necessary due to Uber’s failure to address this matter responsibly.

I expected far better from Uber