This is an non acceptable customer care service

Sent a small birthday gift to my niece by connect. The cost of the trip was R153. Gave to the driver R63 cash and upon delivery to get the balance from my uber wallet R90. About 5 minutes after my sister confirmed to me that they have received the gift. I got a call from the driver telling me he is struggling to complete the trip the app not allowing him to. He contacted uber and they told him to tell me to update the trip thing I have never done before. Surprisingly I received a notification for my uber wallet autofill and when checked my uber wallet realized the overcharged me for a trip. I was hoping the will only take their R90 but they took more then that. Wrote to the help desk they are thanking me for understanding that the charges were because I updated the trip who does that? You ask a customer to do something then you charge them because you are *********** and can't fix your own technical issues.