ST
Simone T

1 reviews | Active since Apr 2017

01 Apr 2017, 11:05

*******.....uber should be ashamed

<p>I am a very frequent uber user and you can ask any of my family members i praise uber to the max and now nearly everyone in our family uses uber but today I am left bitter and very angry....</p> <p> </p> <p>I always order my mom an uber when she does her monthly shopping... today was no different.. so at 10.35 i requested a uber to collect my mom at the shopping centre driver was booked and on route to her...price was R86 so about 3 minutes later i get a message saying please re book your route and we will get you another driver...so at 10.43 i book another trip for the exact same route...but this time i am been charged R104 (I have pictures of all of this as i sent a snap shot to my mom so she knows whom to look out for)...uber you absolutely disgust me if I could give you a minus star I would...</p> <p> </p> <p>This is not the first time something has happened and i havent been happy with uber but i am a reasonable person, we all have our bad days drivers cant always be friendly, drivers may be late or not even know where they are going ...such is life ... but cancelling my booking and then changing the price....SHAME ON YOU!!!!</p>

0
Replies (2)
Uber
Uber's reply04 Apr 2017, 11:27
Official

Hi there. Could you kindly write in via In-App/Help.uber.com and we will assist

ST
Simone T's update04 Apr 2017, 12:41
Reviewer Update

how do you expect me to do that when there is not an option for this complaint.. i am not complaining about the trip i am complaining about UBER themselves... and secondly it wont let me do anything without attaching a picture...the picture i have is on my phone