THEIVING DRIVERS AND DISGUSTING UBER RESPONSE TIMES

My daughter lost her phone in the uber. After the trip, there is no contact details available for the driver. Upon contacting support team, my query has still not been attended. The phone is now on voicemail. There is absolutely no urgency in this matter. In this case, its it obvious that the drive himself is also not trustworthy as he also didn't attempt to make contact related to the lost phone. DRIVER: PRITCHARD ANDILE. VEHICLE: WHITE SUZUKI SWIFT. REG: KK11SJ GP.