Terrible Uber Courier Service – Rude Driver & No Support

I sent a package yesterday using Uber Courier, and the experience was extremely frustrating. The driver arrived at the wrong address, and I struggled to get hold of him because the number listed in the app did not work. The recipient waited over 30 minutes, but the driver never showed up.

To make matters worse, I received threatening messages from the driver, accusing me of “playing games” and saying he couldn’t wait any longer, despite me providing the recipient’s number. He refused to call the recipient and was extremely rude. On top of that, there was a clear communication problem, yet he drove away without delivering the package.

The next day, he dropped the package back with me as if nothing had happened. Meanwhile, Uber’s support team was completely unhelpful. I reached out multiple times, but no assistance was provided. Despite the failed delivery, I was still charged for the service.

This was absolutely unacceptable—disrespectful, unprofessional, and poor service from both the driver and Uber. I am now left requesting a refund with no response from their support team. I do not recommend using Uber Courier at all!