Terrible service

My compliant is around frustrations I am experiencing with Uber. Below are my fustrations: 1. When you book a ride on the app, the app searches for drivers that a far away. 2.These drivers, that are far away, then accept the ride and ask the silly question of where I am going. Isn't this just ridiculous, you the driver should check the ride details before accepting 3.Then these drivers decide, after providing them with details of my trip, instruct me to cancel the trip. This is even more ridiculous. Why can't n they cancel the trip and the app can continue searching. 4.After the drivers cancel the trips, the app continue to search for drivers who are far away, I know that we will cancel these because of the distance. On one occasion, I had to cancel over 5 times and wasted 20minutes of my time before the app found a driver that was closet to me to assist. 5.Second to last frustration with Uber, if you a booking a trip on Uber and a fee for the trip has been confirmed, why do you get charged a different fee after the trip. 6.The last and biggest frustration is that there is not option on the app to lodge a compliant and even chat to someone about frustrations.