Terrible service as usual

I am extremely disappointed and frustrated with Uber right now. This is not the first time I have experienced problems with unexpected charges. R143 has already been deducted from my account, and my bank transactions clearly show that the money has left my account. Yet Uber is still attempting to debit me again.

What exactly is going on?

On top of this, there is R27 that was previously held from my account for a trip I did not receive, and I am still waiting for that money to be returned.

The transaction records clearly show the money leaving my account, so I need an explanation as to why Uber continues to debit me.

This is extremely unprofessional and has seriously damaged my trust in the service. Customers should not have to constantly monitor their bank accounts because they are worried about unexplained or repeated charges.

Uber, please investigate this matter and explain where my money has gone, why I am still being debited, and when I will receive the outstanding R27.

I have been patient, but this needs to be resolved. If this continues, I will seriously consider cutting ties with Uber altogether.