Terrible service and unauthorised extra charges!!!

Yoh the worst service ever! Uber charged me an extra amount because the driver decided to take a longer route and I reported this, and they returned the money into my bank account but did not clear it from my Uber account, which is totally absurd because I did notify them that I will not be paying for a service not rendered. And as if that's not worse, as an UberOne client, they do not reply to any emails, and they hardly if ever respond to queries. I am so ****ed by this to a point that I even want to cancel my subscription because of the terrible services received. This is utter nonsense! And I do not recommend them, they are almost the same as bolt now. *******.