TERRIBLE service

<p>I am so dissapointed in Uber.</p> <p> </p> <p><br />I have recently used Uber for the first time ever. When I requested a veheicle, he took forever to pitch up. As we waited, there was another Uber taxi and he asked if we would like to use him. He tried to help us to cancel the current request, in order to choose him as our driver. The app did not want to cancel and the driver told us, we can pay in cash and he will take us home. We thought that is nice of him, and he took us home and we paid him in cash.</p> <p> </p> <p><br />The next day, we got an e-mail from Uber support, saying we never paid the driver and we need to do an EFT to resolve the issue, or the app will be blocked. After explaining to them what happened, and that we have paid the driver, even giving names of the drivers, so they can follow it up......they just said, it is our problem to sort out and we need to pay, or our account will be blocked.</p> <p> </p> <p><br />I find this really disgusting, as it was their driver giving the wrong information and their App that did not want to work. So if you ever consider using Uber, please be carefull as they obviously just care about themselves and not their customers.</p>