Terrible experience

Terrible business model. This company has the worst experience. Almost every single time I have booked a trip and chosen an option the drivers on that option take forever to arrive that they force you to either cancel from your side. It basically forces you to choose a higher option and by the time you have gone back to rebook all the prices have increased. The cars that you then get which are from the higher option are in **** poor condition. You as a company need to do a better job at allowing the drivers to just do what they want. You need to have a better system to check that these cars are up to standard and making sure it’s a suitable environment for YOUR client. Have literally spent thousands of rands with your company in the past few months and there is ZERO value for money in the product you provide. Disgusted in your company and it’s values.