Taken for a ride by Uber - R697.06 charged to my account for I trip I did not take

<p>I was charged R697.06 for a trip I did not take. I had no way of contacting beside via the help menu. When I did not receive a response, I contacted them by replying on and email requesting feedback for support interaction. The support agent requested proof of the payment which I submitted a few days later. The query was then passed on to a different support June, who requested that I check with my family, friends and colleagues if any of them had used my account, and she would follow up if I none of my family, friends or colleagues had used my account. I rep**** that I am the only authorised account user for my credit card. I have not received any feedback from Uber since, and have no means of getting my monies reimbursed. I am upset about the run-around and Uber's request that I check usage with family, friends and colleagues rather than investigating the ***** committed by one of their employees. Also, the charge indicates that a significant distance must have been travelled. This is inconsistent with my usage which is only around Johannesburg. I am a regular Uber user, and continued to use the service after the event. Surely customer loyalty should account for something and customers should not be accused of false claims?</p>