Subject: Disturbing Uber Experience

Dear HeloPeter Team,

I trust this message finds you well. I am reaching out to share a disconcerting experience my son and I recently encountered with an Uber driver, with the hope that raising awareness will contribute to improved accountability within the Uber service.

On 8th October 2023,, we engaged an Uber driver (vehicle registration number can be provided ) at 1:30 am for transportation from Melrose Arch to Oliver Tambo International Airport. The encounter was marked by a series of concerning events, prompting us to bring it to your attention.

The driver failed to exit the vehicle upon arrival, necessitating my intervention to open the trunk for luggage placement. Inside the vehicle, there was no customary greeting, and the atmosphere was disrupted by excessively loud music, which we requested to be turned off. Additionally, the driver never responded verbally to a request for a service station stop, and a persistent tinging seat belt noise within the vehicle , due to the fact that the driver did not have his seat belt on, was met with dismissive responses. These issues, in particular that he would not secure his seatbelt, led me to decide that continuing the journey was not viable, and we requested to be returned to the drop off point..

Upon returning to Melrose Arch, we expressed our dissatisfaction to the driver, urging him to improve his service. We subsequently called for another driver, and had a completely different experience with him; UBER have reference to that driver, and he can vouch that we were not intoxicated and were good and reasonable customers. To our surprise, the first driver later filed a false complaint against us, suggesting intoxication and the involvement of a firearm.

Despite our providing our version during a call with Uber, details of the investigation remain undisclosed. Following this incident, my Uber app was temporarily blocked. The absence of specific details about the investigation has left me dissatisfied.

Furthermore, Uber has threatened to permanently close my account should a similar event occur, which implies a level of blame for the encounter. It's important to clarify that, as an Uber client of more than 6 years, I was subjected to a false accusation, and there was a safety issue as the driver refused to wear his seatbelt.

In light of these circumstances, I kindly request your support in obtaining: - A written statement from Uber detailing the accusations made against me. - A written confirmation from Uber regarding the outcome of their investigation.

While Uber insists on responding only to a Police Report, I am reluctant to escalate this to a legal matter. I believe that public awareness through your platform can contribute to a fair resolution and ensure the safety and satisfaction of Uber users.

Thank you for your attention to this matter.

Sincerely, Marion Moore ***