Stranded on the side of the road for close to FIVE HOURS

<p>I had a terrible incident with a driver (Wenard) yesterday. I was picking up my vehicle from town at 10h30, where I had parked it the previous day. I dropped my (car and house) keys in the Uber by accident. I contacted the driver via the app and he told me he would turn around as soon as he dropped off his next client. However, he had still not come back after over an hour. During this time, I tried to contact him again. He eventually picked up his phone at 12h10. He told me he was at the airport and would come through to give me my keys. I waited for a further two hours. At 14h00, he picked up his phone for the second time, despite my many attempts to reach him, only to tell me that he was in Grabouw, over an hour away!</p> <p>All this time, I couldn't return home as I had no house keys. I couldn't leave as I was worried that he would return without my being there (and potentially burgle my vehicle??). I kept phoning him but he did not pick up. I must have rung his phone 20 times, left various - increasingly frantic - voicemails and sent several messages. My phone battery, at this stage, died. He eventually pitched after 15h00, which meant that I had been desperately stranded, hungry and thirsty, and quite frightened on the side of the road for a massive FOUR AND A HALF hours.</p> <p>I understand that it was my error for leaving my keys. I did offer to give him the fare it would take to get back to me. If he had simply turned around 5 minutes after he left me, when he told me he would return, then the whole issue could have been resolved. Moreover, due to his lack of communication with me meant that I could not organise another way to get home or a locksmith or another suitable time and place to meet him.</p> <p>This unprofessional and potentially dangerous behaviour from drivers does not do much to aid Uber's business model or its clientele. I am deeply disappointed in a previously trusted and much-utilised app. I shall be using Taxify from now on.</p>