Stop overcharging on agreed payments!

If it was possible to give zero I would. I've been a frequent rider with Uber. Lately, my loyalty has been rewarded with constant surge charges on rides. The reason we select a particular ride is because it's affordable. If a driver accepts a ride in early morning traffic, it's obvious time will increase and traffic moves slowly. All those things should be factored into the original price. Almost every morning and afternoon I'm slapped with surge charges Between R30 - R55. Once I paid more for a ride in off peek traffic, the same route was taken in the morning. Even on the map you can see a zigzag pattern of the driver taking unnecessary back roads. I was told that my request for a refund was not eligible and the driver took a legitimate route. Now, Uber has sent me a threatening message that they'll suspend my account because according to them I'm requesting too many trip fairs to be updated. The audacity to threaten a regular customer. If I paid, what I agreed to pay when booking a ride, there wouldn't be issues.They need to be exposed.